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Technical Service Engineer, China
My name is Lu Cheng and I’m a technical service engineer. I joined the company 11 years ago right after my graduation.
Personally, here, at Epiroc, I encountered my love! My wife also works Epiroc, we got married in 2014, and have a 2-year-old kid now. At Epiroc, I became mature, became professional, and even became a father. My life is doomed to be wonderful with Epiroc. I, my family and our Epiroc-family are growing together; linking together, heart to heart. Thanks to Epiroc! Thanks for everything you have given to me!
Epiroc feels like home, because I grew from a student to a professional Technical Engineer. Here, you get the support and motivation for continuous development. Our company is full of opportunities and challenges; I have tried many different roles, from workshop mechanic to warranty admin; from local service mechanic to technical engineer.
Challenges coexists with opportunities, the biggest challenge for me was the time I handled a small product line. I learned almost everything like application, operation and maintenance, from a novice to an expert. My colleagues are always there; ready to help. I sincerely appreciate that!
The Epiroc Core Values: Innovation, Commitment and Collaboration are always inspiring me. Epiroc has innovative and high quality products, making us a leading company in our industry. We not only provide outstanding equipment but also world-class service.
“As a Service Engineer, my main focus is to improve customer satisfaction, which provides great opportunities to show our productivity by quickly solving problems, and shortening our customers down time. We are committed to meet and exceed expectations by staying connected to our customer, technology and the industry. Commitment also help us establish trust with customer, thus realizing continues cooperation.”