Lu Cheng
My name is Lu Cheng and I’m a technical service engineer. I joined the company 11 years ago right after my graduation. Personally, here, at Epiroc, I encountered my love! My wife also works at Epiroc, we got married in 2014, and now have a family.
Epiroc feels like home, because I grew from a student to a professional Technical Engineer. Here, you get the support and motivation for continuous development. Our company is full of opportunities and challenges; I have tried many different roles, from workshop mechanic to warranty admin; from local service mechanic to technical engineer. Challenges coexists with opportunities, the biggest challenge for me was the time I handled a small product line. I learned almost everything like application, operation and maintenance, from a novice to an expert.
Helpful colleagues
My colleagues are always there and ready to help, which I sincerely appreciate! The Epiroc Core Values: Innovation, Commitment and Collaboration are always inspiring me. Epiroc has innovative and high quality products, making us a leading company in our industry. We not only provide outstanding equipment but also world-class service.
As a Service Engineer, my main focus is to improve customer satisfaction, which provides great opportunities to show our productivity by quickly solving problems, and shortening our customers down time. We are committed to meet and exceed expectations by staying connected to our customer, technology and the industry. Commitment also help us establish trust with customer, thus realizing continues cooperation.
“As a Service Engineer, my main focus is to improve customer satisfaction, which provides great opportunities to show our productivity by quickly solving problems, and shortening our customers down time. We are committed to meet and exceed expectations by staying connected to our customer, technology and the industry. Commitment also help us establish trust with customer, thus realizing continues cooperation.”
