In my role there is a lot of work to make the strategy for the region Europe West for Parts and Service Division and the service and aftermarket part for Hydraulic Attachments, covering UK, Ireland, Denmark, Germany, Austria, Switzerland, Netherlands and Luxembourg. One important task is to continuously develop the service team. I'm responsible for all KPIs related to the division in the region, for example market contribution and revenue per employee, the team's training hours, sickness rate and functional cost.